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The Villages
Friday, March 29, 2024

‘Corporate structure’ has taken over at Cornerstone Hospice in The Villages

To the Editor:

When my husband was close to dying I called upon hospice and an “angel” appeared and helped me though this most difficult time. She introduced me to the hospice philosophy; explained what was happening to his body and what to anticipate; spiritually set our minds at ease and was so very compassionate.
In the final days of my father’s life I again called upon hospice.  This time it was at the Cornerstone Hospice House in The Villages.  There again I found the same compassion in a beautiful family-oriented facility.
I became a volunteer at Cornerstone five years ago, as a greeter in the Hospice House and in the Office. Volunteering as a greeter brought me great pleasure. The house felt like a home with its bookcases filled with books available to family; a player-piano which was used occasionally; seating arrangements in the lobby welcoming family members; a friendly, bustling staff giving it a feeling of home.
Yesterday I returned to my greeting position. It was the first time since December. Upon entering, I was amazed. I could actually feel a chill. While it is still beautifully decorated, there is no warmth. Gone are the bookcases, piano and bustling staff. I found it cold and sterile and speaking with the other volunteers they feel the same.
What a disappointment!  It appears “corporate structure” has replaced the warmth and family-oriented feeling. I am an advocate of change, but these were heart-wrenching changes.
Please reconsider your objectives.  In your particular field of care “corporate structure” does not help those in the last days of their lives.

Joyce Cunningham
Villager of Pennecamp

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