Florida’s two U.S. senators, Bill Nelson and Marco Rubio, sent a letter Tuesday to FEMA Administrator Brock Long raising concerns over the amount of time Floridians are being forced to wait for housing assistance.
“Individuals calling FEMA’s help line have waited up to four hours before speaking with a representative,” the senators wrote. “Additionally, FEMA’s current estimates are approximately 45 days for a home inspection, a required step for Individual Assistance claims to be paid out.”
The lawmakers cited a March 2006 report by the Dept. of Homeland Security’s Inspector General that found victims of Hurricane Katrina experienced an average wait time of 10 minutes before speaking with an agent by phone, and approximately 10 days for a home inspection.
“We recognize and appreciate the 4,000 inspectors in the field working tirelessly to help people in need of housing assistance,” the senators said. “However, the current wait times must be improved.”
