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The Villages
Thursday, March 28, 2024

Why can’t I make an appointment to service my golf cart?

To the Editor:

My Yamaha golf cart needed service, so I called The Villages Golf Cars in Lake Sumter Landing to schedule an appointment.  The representative told me that, due to a new policy, I could not schedule a service appointment because I didn’t buy my cart at their dealership. She offered that I could try to drop off my cart without an appointment, but she couldn’t guarantee that they would take the drop off.  She could guarantee that if I tried to drop it off that day I would be turned away because they were already turning people away.
It bugged me that I couldn’t make a service appointment, especially for a repair that was covered by the manufacturer’s warranty, so I called the manufacturer. Yamaha Golf-Car Company confirmed that they do not require their dealers to make service appointments and apologized for the inconvenience. I can easily make an appointment with a factory-authorized dealer to service my car, refrigerator, oven, stove, dishwasher, washer, dryer, air conditioner, water heater, water softener, ceiling fan, TV, computer, cell phone, and more.  I should be able to make an appointment to service my golf cart.  Every other manufacturer I deal with finds a way to make it work.  Why doesn’t Yamaha?  Especially here, in a community with 50,000 golf carts.
Yamaha should increase supply to meet demand.  Perhaps if enough of us tell them that they will listen. You can call Yamaha Golf-Car Company at 1-866-747-4027.

Glenn Galfond
Village of Pine Ridge

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